FAQs

How can I change or cancel my order?

Call or WhatsApp us on +965 98756613, or email customercare@lolaandhazel.com with your order number and what you’d like to change. Cancellations need to reach us before you receive your shipment confirmation email.

I received a damaged or incorrect product. What should I do?

We’re sorry! Email customercare@lolaandhazel.com with pictures and details of the damaged or incorrect product, and you can expect a full refund or a replacement of the same product.

Can I return something?

Yes. If a product doesn’t bring you and your child joy, you can return it within 14 days of purchase, in its original condition and packaging. Sale items can’t be returned. See our Return Policy for the details.

When will I get my refund?

As soon as your return reaches our warehouse, we’ll process your refund. It can take 3–5 business days and will be credited to the account you paid with.

How long does delivery take, and how much does it cost?

Delivery is free on every order, and orders can take up to 2 days to arrive.

Which countries do you ship to?

We currently deliver within Kuwait only.

I haven’t received my order confirmation.

If you haven’t received a confirmation email with your invoice, please reach out to us on WhatsApp or by email and we’ll sort it out.

How can I contact you?

Email customercare@lolaandhazel.com or call or WhatsApp +965 98756613. We’re here Saturday to Thursday, 10 am–7 pm.